Implementation
Gift Card / Magnetic Stripe Card Procurement
We currently order our gift cards / magnetic stripe cards through eCard Systems. Our current sales representative information is located in Tracker. It is also good practice to cc in orders@ecardsystems.com. Standard turnaround time is 3 weeks. ...
Requesting an Enterprise Instance
The Enterprise Hub does not cost the enterprise any additional fees but we need a signed Enterprise Hub Request form to create the instance. 1. Fill out the Enterprise Hub Request form with the communities that the enterprise will include. Please ...
Android Tablet - Configuration/End User Setup/Troubleshoot Registration
Android Hardware Setup Approved Models Please see the hardware list of approved devices. https://kb.fullcount.net/documentation/fullcount-hardware-links Application Download Install the FullCount POS app on the device Search 'Fullcount POS' on the ...
Creating and Setting up an Enterprise Account
Note: For LCS, since their Enterprise has so many Communities, we are attempting to help them out by having Data Import... a) create Community User Profiles where needed, with a read only role, creating it if necessary; b) linking Enterprise User ...
Setting up 365 Retail Markets to FullCount Integration
Objectives Set up the integration between FullCount and a 365 Retail Markets platform so that users of the 365 platform can charge their purchases to their FullCount accounts. Prerequisites None Instructions Steps for FullCount personnel to configure ...
ADT - HL7 Integration Set-Up
Submitted by junges on Tue, 09/09/2014 - 11:37 Several 3rd party billing systems have developed a queueing system that allows FullCount to access HL7 messages from their system. This allows customers who utilize these billing systems to enter ...
Chase Credit Card Reader Setup Instructions
This article covers the process for getting a Chase credit card reader up and running. The unique factor with these particular credit card readers compared to OTHER options, is that the Terminals page doesn't really care about the Serial Number, but ...
365 Kitchen Management (Kafoodle) Setup
Recognizing when 365 Kitchen Management implementation is in scope As of 7/31/25, FullCount Sales is selling 365 Kitchen Management (formerly known as Kafoodle) as the "Dietary" part of "FullCount Dietary and Nutrition Management". So if you see a ...
Retail POS Mode Setup
This articles covers the steps to get a Retail POS Mode fully functional. Steps: Setup Departments & Modes Test Access Assign Role through Device Management Step 1: Setup Departments & Modes Setup your Department, and assign the Retail POS Mode to ...
Batch Order Entry (BOE) Order Process
This article covers the steps needed to place an order with Batch Order Entry (BOE). This mode is most commonly used for higher levels of care in retirement communities, but can be used for any departments that want their staff to process future date ...
Back Office and Engage SSO
Back Office SSO Engage SSO Back Office SSO FullCount utilizes the OpenId Connect (ODIC) protocol to authenticate users from external identity providers (IDP) into the Back Office. Documentation we can provide to the customer about the process can be ...
Android customer e-mail communication template
The below text can be copied to an e-mail and adjusted as needed. *************************************************************************************** Hello <customer name>, Thank you for your interest in FullCount. There are several hardware ...
FullCount Hardware Links
Terminal: Pioneer terminal - 15" Cyprus (All-in-one or Wall-mounted): http://www.pioneersolution.com/all-in-one/15-cyprus/ Printers: Kitchen Requisition: Epson TM-U220 Kitchen Requisition printer (No updated version pictures): ...
SFTP Server Summarization & Communication to Customer
Subject: Setting up an SFTP Server for Your Team Dear [Customer], I hope this email finds you well. I'm writing to follow up on our recent conversation about setting up an SFTP server for your team. As discussed, I would like to provide you with a ...
Reservations Setup
Reservations Overview Simple Reservations through FullCount allow users to create Reservations from the BackOffice, Touchscreen, and Resident Portal applications. Reservations Setup To activate Reservations for a community the following steps are ...
Batch Order Entry Mode Setup
This artcile covers the steps needed to get an organization setup with Batch Order Entry (BOE). This mode is most commonly used for higher levels of care in retirement communities, but can be used for any departments that want their staff to process ...
Nutrition Feature Setup
ARTICLE STILL UNDER REVIEW-??? This documentation needs to be filled in much better. But for now, we'll just put in things that need to be in here as we think of them. ??? Upon turning on the Nutrition features by setting Nutrition Licensed to Yes, ...
Plan Tax Exclusions
Plan Tax Exclusions This feature should be utilized when communities do not want to charge tax on certain items when they are covered by the plan. Once they are part of an overage, tax is charged. The system will take tax off of the transactions when ...
Charge Account Exclusions
Charge Account Exclusions This feature will allow communities to stop users from closing checks to customers with a charge account that has specified item type – customer type exclusions. Back Office Set-Up The set-up for this feature is located ...
Automatic Print from Hold
Automatic Print from Hold Objectives Set up automatic printing based on items placed on hold. Prerequisites Print server or exclusive use of kitchen display systems at community Access to back office application Instructions Overview This ...
Role Definitions
Roles can be defined by Admin Center > Security > Roles. Each role can be added/removed to provide specific access to users. Below is information describing these individual Roles. This is not yet a complete document describing all of the roles but ...
How to add a new Agent to the Support Call Center
How to add a new Agent to the Support Call Center Objectives Adding support team member to call center. Prerequisites Admin Access to Phone System Instructions 1. Log into Phone Portal with Admin Access. 2. Select the "Users" option under the Profile ...
Billing File Formats
Billing File Formats Below is a list of billing file formats currently available in FullCount. If there are any special considerations to make when loading in data, they are listed below. Specs and sample billing file located at ...
How to RMA a DTResearch Tablet Under Warranty
How to RMA a DTResearch Tablet Under Warranty 1. Email support@dtri.com 2. In your email include: Serial Number, Shipping Address of FullCount, Summary of issues that required an RMA. 3. DT research will provide an RMA ticket which will include ...
ADT and Employee Integration Error Emails
FullCount Support Drawer User Guide OS Image 7.4.0 includes a FullCount Support Drawer feature. 1. To open the drawer, touch-drag from the right-hand side of the screen to the left. If the device isn't a touchscreen, enable a mouse cursor by plugging ...
ADT and Employee Integration Error Emails
ADT and Employee Integration Error Emails This article contains commons ADT and Employee Integration error emails that are received by the development team and steps to resolve the issues described. ADT Emails Subject: <Community Name> - unable to ...
Plan Information - Project Manager Settings
Plan Information - Project Manager Settings General Information Display Plan As – Use this field to display a plan with a name different than the type of plan it is. For example, community has a plan that is a declining dollar plan from FullCount’s ...
Check Latency for Internet Dependent Installation
Objectives Determine if network latency is acceptable for running FullCount applications over the Internet. Prerequisites A computer on the customer's network that has access to the Internet. A contact at the customer's site that can follow written ...
How To Assemble the Self-Service Elo Kiosk Counter Stand
Objectives Assemble the Elo kiosk counter stand and/or to provide supplemental information to the kiosk assemby process. Prerequisites Elo Kiosk Screwdriver set Instructions A printable copy can be found J:\FullCount\Documentation\Support\Hardware ...
How To Assemble the Self-Service Elo Kiosk Floor Stand
Objectives Assemble the Elo kiosk and/or to provide supplemental information to the kiosk assemby process. Prerequisites Elo Kiosk Screwdriver set Instructions Note: If the assembly instructions that came with the kiosk are used, be aware that there ...
Kitchen Display System (KDS)
The kitchen display system (KDS) provides an alternative to requisition printing in a kitchen. The system replaces the printer with monitors that display ticket information. The content of the ticket is the same as on the requisition, with additional ...
Electron/posapp Keybindings
Key Combination Description Shift + Ctrl + F Force-reload the page, ignoring the contents of the browser cache. Shift + Ctrl + R Reload the page using the browser cache. Shift + Ctrl + C Clear the browser cache. Shift + Ctrl + Enter Quit and relaunch ...
Plan Type Information
Dollars - The balance accrued by this account is spent from the Price of items in price rows. The prices of items will deduct from the plan balance exactly the way you would expect it to using simple subtraction. Any dollar amount that goes over the ...
New Resident Portal Setup & Communication
The creation of our new Resident Portal is to be completed by the Implementer/Support representative assigned to the task. This process no longer requres an additional task or scheduled deliverables from our development team. Below are the steps ...
Colors/Themes
Community colors provide additional customization for communities to style their touchscreen point of sale systems. Each community has a list of configurable colors that can be accessed within the Backoffice application. In order to configure ...
Touchscreen Themes
WHERE TO CHANGE TOUCHSCREEN THEME: CLASSIC THEME: MODERN LIGHT THEME: MODERN DARK THEME: MODERN COMMUNITY COLOR THEME:
Recommended Items to Bring with for an On-Site Installation
Laptop Computer Laptop Charger Network Switch (4 port or higher) Network Card Sign this out with Andrew Rosacker USB Keyboard Extra Ethernet Cables Minimum 3 1 long cable (20ft or longer) HDMI Cable VGA Cable USB Drives with OS images Terminal Image ...
Mode Settings
Mode Settings General Description – This is the description for the mode. Screen Description – This is the description for the mode that will appear on the touchscreen. Mode Type – This field determines whether a mode is applicable for the ...
Service Charges
Service Charges Objectives Set up service charges for a community. Prerequisites Access to back office application with project manager settings Instructions Overview Service charges allow a community to designate an automatic charge on checks, based ...
Application - OS Compatibility
Application - OS Compatibility When utilizing new features, it is important to verify what OS versions are applicable for the feature. Use the chart below to confirm that the OS version on the terminal is applicable for the desired application or ...
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