Implementation
Setting Up Absence Credits
Setting Up Absence Credits Objectives Setup and/or maintain absence credits for a community. Prerequisites Back Office Access as Project Manager Computer able to connect to community network Instructions Absence credits in FullCount allow communities ...
Configure Charge Account Usage Custom Fields
Configure Charge Account Usage Custom Fields Objectives Create charge account usage custom fields in the back office. Prerequisites Access to back office application Instructions Create Custom Defined Field with Data Type of Charge Account Usage. For ...
Configure Account Balance Custom Fields
Configure Account Balance Custom Fields Objectives Create account balance custom fields in the back office. Prerequisites Access to back office application Instructions Create Custom Defined Field with Data Type of Account Balance. For each plan that ...
Axia PaymentFusion Workflow
Axia PaymentFusion Workflow
RFID Reader Procurement
RFID Reader Procurement We currently order RFID/proximity card readers from BlueStar Inc. Current sales representative information will be in Tracker under the BlueStar Inc. organization. Part Numbers RDR-6081AKU - pcProx 125 kHz HID Prox Black ...
Print Server
Print Server Objectives Set print server settings so printing via non-FullCount terminals can routed through a different machine. Prerequisites Access to back office Instructions Overview The print server allows for non-FullCount terminals (typically ...
Emulation Mode Setup
Emulation Mode Setup The "Emulation Mode" setup is very simple. Communities use emulation mode as a way of using non-FullCount devices such as desktop computers to ring in real transactions without sacrificing some of FullCount other features such as ...
Change Community Period Dates
Change Community Period Dates Objectives Successfully change meal plans, charge accounts, etc. for community when switching period dates. Prerequisites Access to fc_obj_owner on database where community's data resides Access to and knowledge of ...
Gift Card Setup
Gift Card Setup Note: Customers must have a license to enable the gift card module via a signed work order. COMMUNITY PAGE Set “Gift Card Licensed” to Yes. If necessary, update the Magnetic Stripe Gift Card Settings. Log out of the back office and ...
Axia Integration Set-Up
Objectives Set-up Axia credit card integration Prerequisites Access to FullCount back office application Organization Id, API Token, and API ID for community's Axia instance Serial numbers of Axia terminals Instructions Under the Communities page, ...
POS-X Ion 8 Warranty Information
POS-X Ion 8 Warranty Information The POS-X Ion 8 tablet comes with POS-X's standard one year warranty. See below for options of warranty. For the warranty download, see website below. If you need to submit an RMA, Click Here. ...
FullCount Wireless Network Recommendations
FullCount Wireless Network Recommendations FullCount Hardware Wireless Network Standards Model Type Wireless Card Supported Standards POS-X ION 8 Rugged Tablet (Linux) Intel 3165 802.11a/b/g/n 2.4G+5GHz Elo i-Series Self-Service Kiosk (Linux) Intel ...
Tips
Tips Non-Credit Card Payment Tips can be accepted after the order has been closed. Axia Credit Card Payment Tips can be accepted either by prompting on the Axia terminal or after the order is closed. If a community is using EMV, they must prompt on ...
How to Check the HDD Cable Connections on Pioneer S-Line Terminals
How to Check the HDD Cable Connections on Pioneer S-Line Terminals Objectives Check and reseat connections for cables attaching the HDD to the terminal. Prerequisites These instructions apply only to Pioneer S-Line Terminals and will not apply to ...
Self-Service (2023) Transition Guide
Self-Service (2023) Transition Guide As part of our migration from the current self-service product to our updated self-service (2023) application, there are some migration steps that need to be done by the implementer or support personnel. This will ...
Microsoft Planner | Implementation
Objectives What are you trying to accomplish? Setup Implementation Tracker in Planner to track the progress of an on-going FullCount implementation. This tool is to replace the excel project tracker. Prerequisites What do you need in order to ...
Online Ordering Set-Up
Online Ordering Set-Up Objectives Set up online ordering for a new or existing customer Prerequisites Community already has resident portal. If they do not have resident portal, one will need to be set-up. Access to back office for the community ...