POS-X Ion 8 Warranty Information

The POS-X Ion 8 tablet comes with POS-X's standard one year warranty. See below for options of warranty. For the warranty download, see website below. If you need to submit an RMA, Click Here.

https://pos-x.com/download/warranty-terms-and-conditions/

Standard Warranty Coverage

POS-X offers its customers several options in the repair or exchange process to get their hardware up and running. Should a product be found to have a manufacturing defect POS-X will repair or replace it with a functionally equivalent unit using one of the following methods:

Depot Repair:

Customer shall ship the faulty product to POS-X or one of its authorized repair depots. Customer will then receive the repaired/replaced Product 1 back again within 7 business days 2 from the date POS-X originally received the faulty product. Expedited return shipment is available at Customer’s expense.

2-Day Advance Exchange:

POS-X will provide a replacement product sent prior to receipt of the faulty unit, using a 2-day Shipping method. A credit card must first be authorized for up to the full MSRP value of the product. This authorization will then be removed upon receipt of the defective product. The defective or faulty product MUST be received within TEN(10) 4 business days. If the unit is returned within the proper time allowances, no charges will be finalized to the authorized credit card. If the product is not received within 10 business days, the credit card will be charged for the amount authorized. This method is only available in North America.