How to add a new Agent to the Support Call Center
Objectives
Adding support team member to call center.
Prerequisites
Admin Access to Phone System
Instructions
1. Log into Phone Portal with Admin Access.
2. Select the "Users" option under the Profile (default) menu.
3. Click Search
4. Find desired employee phone line, and click Edit.
5. Select Assign Services under "Profile" Menu.
6. Under "Available Services", move "Call Center - Premium" to the "User Services". Click OK.
7. Select "Assign Call Centers" under "Profile" Menu.
8. Move the available call center to "Assigned Call Centers" and click OK.
9. Select the "Call Control" menu.
10. Select the "Call Centers" option.
11. At the very bottom of the page above the OK button, check mark the box "Join Call Center". Click OK.
12. Go back to the Main Group page (clicking Group in the top left corner).
13. Select the "Call Center" Menu.
14. Select "Call Centers".
15. Select Edit.
16. Select "Agents".
17. Click "Search" to find newly added agents.
18. Move desired agents from "Available Agents" to the "Assigned Agents".
19. Click Ok.
20. Agent(s) should now be active in the the support call center. Make sure employees sign into the call center from their physical phone and then test call.