Chase Credit Card Reader Setup Instructions

Chase Credit Card Reader Setup Instructions

This article covers the process for getting a Chase credit card reader up and running. The unique factor with these particular credit card readers compared to OTHER options, is that the Terminals page doesn't really care about the Serial Number, but instead the static IP that is used by the credit card reader. The FullCount terminal does not need a static IP, but the credit card reader requires it in order to work with our system.

Requirements:

  • A Chase Credit Card Reader (supported model names?)
  • A Supported FullCount Terminal, Tablet or Kiosk
  • A static IP address (for the CC reader)

Steps

Step 1: Initial Reader Setup

Chase credit card readers should ship ready to go. Powering on the reader should boot the Chase Payments application.

Step 2: Setup Network Connection (pages 5 - 9 in PDF)

Please refer to the attached PDF for screenshots if needed - J:\FullCount\Documentation\Support\JPMorgan Chase\Chase Payment Application Setup Guide 1.0.pdf

  1. With the device powered on and the Chase Payments application running, tap the Chase logo 10 times to bring up a menu in the top left of the screen.
  2. Open the menu and select Exit.
  3. Locate the Settings icon and select it.
  4. Input the password 350000.
  5. Select Network & internet.
  6. Toggle Wi-Fi On.
  7. Select Wi-Fi.
  8. Select the Wi-Fi you need to connect to.
  9. Enter your SSID password and select Connect.
  10. Observe your Connected status. Continue to the next Step to set a Static IP (required).

Step 3: Setting a Static IP Address (pages 12 - 14 in PDF)

If you just completed Step 2 - skip to #6 in this section.

  1. With the device powered on and the Chase Payments application running, tap the Chase logo 10 times to bring up a menu in the top left of the screen.
  2. Open the menu and select Exit.
  3. Locate the Settings icon and select it.
  4. Input the password 350000.
  5. Select Network & internet.
  6. If the device is connected via Wi-Fi, select Wi-Fi.
    1. Select the gear icon next to the Wi-Fi network to which the reader is connected.
    2. Select the pencil icon in the top right.
    3. Expand Advanced options and scroll down to IP settings.
    4. Change IP settings to Static and enter the network info.
    5. Save.
  7. If the device is connected via ethernet, select Ethernet.
    1. Select Configure Ethernet.
    2. Select Static IP under Connection Type
    3. Enter the network info.
    4. Save.
  8. Exit Settings and select the Chase Payments application.

You can find more detailed information at J:\FullCount\Documentation\Support\JPMorgan Chase\Chase Payment Application Setup Guide 1.0.pdf

Step 4: Connect with a FullCount Device

The Chase credit card terminals need to be linked to the FullCount device by using the static IP address that gets assigned to the reader. The Serial Number should still be added for documentation purposes - but it is technically not required.

After adding the IP address and Serial Number, you should have a successful connection and can test the payment option. Please ensure that all other necessary areas have been enabled through Mode Settings (Credit set to Yes) and the Department in use Allows Other Forms of Payments.

Step 5. Creating and Installing a SSL Certificate

The first time a Chase credit card terminal is set up, we have to install a FullCount SSL cert on it to secure the WebSocket connection between it and our POS terminal. This is currently a fairly manual process involving development and systems. 

  1. Contact development to disable SSL error-handling on the POS terminal associated with the credit card reader.
  2. Restart the application for those settings to take effect.
  3. If the terminal is running self-service, log in to the self-service application. When the application gets to the customer check-in screen, the credit card terminal should turn blue, indicating it is generating a new cert request. Wait until the credit card terminal turns white again.
  4. If the terminal is running retail mode, log in to the retail mode application. When the application gets to the operator sign in screen, the credit card terminal should turn blue, indicating it is generating a new cert request. Wait until the credit card terminal turns white again.
  5. Contact development, letting them know the credit card device generated the certificate request.
  6. Development will then provide the certificate request to systems, who will generate and SSL certificate.
  7. Systems will provide the SSL certificate to development, who will add it, and its expiration date to the database.
  8. Once the new certificate is in the database, logout of the application and log back in (getting to the customer check-in screen or operator sign-in screen). The credit card device should turn blue again, indicating it is installing the new certificate. It will then reboot.
  9. The certificate should now be installed. Contact development to re-enable SSL error-handling on the POS terminal.
  10. Restart the application for those settings to take effect.
  11. Start a credit card payment to make sure the POS can properly communicate to the credit card device.

 



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