Check Latency for Internet Dependent Installation

Check Latency for Internet Dependent Installation

Objectives

Determine if network latency is acceptable for running FullCount applications over the Internet.

Prerequisites

  1. A computer on the customer's network that has access to the Internet.
  2. A contact at the customer's site that can follow written instructions, or the ability to join an online meeting via Zoom.

Instructions

On the customer's computer:

  1. Go to Start → All Programs → Accessories and click on Command Prompt.
     
  2. Copy and paste (or type) the following command into the Command Prompt window:

set HOST=portal.fullcount.net
set COUNT=180
set BYTES=1024
ping -n %COUNT% -l %BYTES% %HOST% | findstr /v TTL=

  1. Wait approximately three minutes for the command to finish running.
     
  2. Copy four lines starting at the line that begins with “Ping statistics for”.
    1. Click on the icon in the top left corner of the Command Prompt window, and go to Edit → Select All.
    2. Click on the icon in the top left corner of the Command Prompt window, and go to Edit → Copy.
  3. Paste the output into a new email message or text document and send it to support@fullcount.net.

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