We currently order our gift cards / magnetic stripe cards
through eCard Systems. Our current sales representative information is located
in Tracker. It is also good practice to cc in orders@ecardsystems.com. Standard
turnaround time is 3 weeks. Placing an Order
To place an order, either call or email our current sales
representative. Email works best since we can send all information including
graphics in one place. In the email you will need to provide the information
below. The information is shown in an email template that can be used
for ordering. Standard information is italicized. If we are working with an
existing set of cards for the community, information regarding track number or
the number to begin with for data may change. Attached to the email should be
front of card graphics. Back of card graphics can also be attached or back of
card wording can be included in the email. A sample graphic designed for us via
eCard Systems is located on the J-Drive at J:\FullCount\FC -
Implementations\Templates - Operations\Communication Docs\FullCount GC
Proof.jpg. Legacy information for specifications for front of card
graphics are located at J:\FullCount\Development\Docs\GiftCardProgram\FC_Gift
Card Specs.pdf. eCard Systems has been notoriously unresponsive so if you do
not hear a confirmation, recieve a proof, or any response from them, please
follow-up to assure completion.
If this is a re-order, reference vendor to use the
existing graphics again. Mae sure to specifiy which number the new cards should
begin with as to not order duplicate numbers.
---Beginning of Template---
Quantity: 500 Cards
Card Front:
• full color (cmyk)
Card Back:
• black offset printing
• card number
• magstripe, encode track 1
Data:
• begin: 100001
Ship Blind to:
<Information for community being shipped to>
Back of Card Wording: (optional)
If the community is not using a graphic for the back of the
card, include back of card wording in this part of your email message. Sample
below:
You may use this card at any location with a point of sale
terminal. This card is not a debit/credit card and has no implied warranties.
Merchant is not responsible for lost, damaged or stolen cards, or unauthorized
use. Card value is redeemable for merchandise/services only. Unused value
remains on the card and cannot be redeemed for cash. We look forward to serving
you and hope you enjoy using your gift card.
Card# 100000
---End of Template---
Proof Approval
After eCard Systems has received your information, you will
receive an email asking for approval of the proof. This approval email
typically arrives within 24 hours of the intial order placement. A link will be
provided for the proof. Open the proof and verify the information, including
graphics, card information, etc. If the community has requested to see the
proof before ordering, take a screenshot of the proof (without ordering
information), and send via email. If there are any corrections needed to the proof,
respond to the email sent with corrections. Repeat this process until you
are ready to approve. Then click on the approve button located on the proof.
Confirm Order
eCardSystems now has an online portal to confirm the
ordering processing. This can be accessed at
http://ecardsystems.com.
To log in, use
support@fullcount.net and get the password from anyone who has
access to the Websites keypass.
Shipping Information
We have usually received shipping information for the cards
once they ship, which contains tracking information. If you do not see shipping
information after the 3 week turnaround time, contact our current sales
representative for follow-up.
Invoice
A copy of the invoice for the gift cards will be sent via
email. Forward this invoice to Debbie using current AMEX procedures, so she can
match the gift card purchase with the appropriate work order and the credit
card statement.