Hardware Vendor Contacts and Ordering Processes

ScanSource

Main Contact:

Logan Garner - Account Manager - logan.garner@scansource.com - Mobile/Direct: 706-372-3144 | Office: 864-286-4463

(backup) Bonner Wadsworth - Account Manager - bonner.wadsworth@scansource.com - Mobile/Direct: 864-747-0788 | Office: 864-286-4768

(Boss, backup) Brandi DuBose - Director, Sales - brandi.dubose@scansource.com - 864-616-6211 Call/Text

Ordering Process:

• To order hardware send an email for the order to Logan at logan.garner@scansource.com
• CC accounting@fullcount.net on the email
• Place the Community Name and PO# in the Subject line of the email.

Nordstar Group

Main Contact:

fullcount.distribution@nordstargroup.com - This is a shared group monitored by the two below, and likely others. Use this for all hardware order or questions unless needing immediate escalation.

Frank Parent - Senior Account Representative - fparent@nordstargroup.com - Mobile/Direct: 713-320-4669 | Office: 346-229-5368

Randy Hamburg - President - rhamburg@nordstargroup.com - Mobile/Direct: 713-705-6802 | Office: 832-467-0000 ext 222

Ordering Process:

• To order hardware send an email for the order to fullcount.distribution@nordstargroup.com
• CC accounting@fullcount.net, implementations@fullcount.net, and sangerr@fullcount.net on the email
• Place the PO# in the Subject line of the email.
• Use the below e-mail template for ordering.  Adjust the Quantity for items ordered (also be sure to include the same number of Docking Chargers as the number of tablets being ordered).  Also be sure to adjust shipping terms at the bottom if expedited shipping is needed.
  
• Be sure to research whether the customer currently has POS-X tablets in Device Management and whether or not they are currently in use.  If in use, we need to communicate to NOT mix and match POS-X and NSG tablets on the docking chargers as this will void the warranty for the NSG tablets and docking chargers!

Nordstar Group,

Please order and ship using <PO#>

Ship to:

<Community Name

<Community Address>

<City, State  ZIP>

ATTN: <Community Contact>

Please send tracking information, serial numbers, and potential invoices to accounting@fullcount.net & implementations@fullcount.net upon order.

Please use standard ground shipping for this shipment.

Thank you,

<Your Signature>

Blue Star

Main Contact

Craig Barrett - cbarrett@bluestarinc.com - 859-371-4423

Ordering Process

• Send order via email to cbarrett@bluestarinc.com
• Request BlueStar use the FullCount card on file for payment
• CC accounting@fullcount.net on the email
• Place the Community Name and PO# in the Subject line of the email

Aureon

Main Contact

Ben Killion: Ben.Killion@Aureon.com

Billing Support:

billing@aureon.com 800-469-4000 option 3

Technical Support:

Tech.help@Aureon.com 800-469-4000
- Option 1 - Internet or Phone Support
- Option 2 - IT Services/Desktop Support

Ordering Process

• Send order via email to Ben Killion Ben.Killion@aureon.com
• CC accounting@fullcount.net on the email
• Place the Community Name and PO# in the Subject line of the email
• Aureon will send a quote that will need to be signed electronically
• Once you have signed the quote they will ship the monitor

eCard Systems

Main Contact

Traci Bruton tbruton@ecardsystems.com - (866) 776-7409 Ext. 104

orders@ecardsystems.com

Ordering Process

Reference Gift Card Procurement Article here: https://kb.fullcount.net/documentation/gift-card-magnetic-stripe-card-procurement

Partner Tech

Main Contacts

Gary Stant: Director of Channel : Gary@partnertechcorp.com - T.  937-408-3528

Gloria Fu: gloria@partnertechcorp.com - T.  949-598-1888 ext 6916

Order forms should be emailed to:  orders@partnertechcorp.com

Company Number: 949-598-1888

Ordering Process

Order Forms Located here: J:\FullCount\Documentation

Order forms should be emailed to:  orders@partnertechcorp.com

Please CC accounting@fullcount.net and Kyle, Andy and Andrew on all orders. Please include the Community Name in the Subject line of the email. Tablet bases are not part of standard order; they must have a work order signed for bases.

If any issues arise with orders, please escalate to Gary Stant.

Mettler Toledo

Main Contacts

J.R. Pepino: Area Distribution Manager: JR.Pepino@mt.com - T.  937-408-3528

Brenda L Maddy: Senior Order Mngt Specialist: Brenda.Maddy@mt.com - T. 614-438-4971

Ordering Process

To order hardware, send an email to Brendy Maddy via Brenda.Maddy@mt.com with the below information:

Please CC accounting@fullcount.net and Andy + Kyle on all orders. Please include the Community Name & PO Number in the Subject line of the email.

If any issues arise with orders, please escalate to J.R Pepino.

Part # - #30212692- Standard Ariva-S scale (15 lbs, RJ45scale to USB), 2025 List/MSRP Price is 1150.00, FullCount cost is 1035.00

Part # - #30306971 - Ariva-S Mini scale (15 lbs, RJ45scale to USB). 2025 List/MSRP Price is 1195, FullCount cost is 1075.50

Brenda,

Please order and ship to <Community Name> using <PO#>

Ship to:

<Community Name>

<Community Address>

<City, State  ZIP>

ATTN: <Community Contact>

Pioneer

Main Contact

Anthony Ma - Head of Production - anthony.ma@pioneersolution.com - O: (909) 468-9757 ext. 122

Eric Hu - President - eric.hu@pioneersolution.com

Kenneth (Kenny) Yoo - Sales Assistant

Leo Hu - Sales Asisstant

Ial Gelenter - Chief Revenue Officer

Karina Salisbury - Sr. Director of Business Development

Kun Luo - Sr. Director of Product Management

Jeremy Lemcke- j.lemcke@customamerica.com - Channel Manager - 360-255-7659

Oscar Alvidrez - o.alvidrez@customamerica.com - Solution Architect - 360-715-2874

Phil Sandborn -p.sanborn@customamerica.com - Product Marketing Manager - 360-715-2889

General Support - support@pos-x.com

POS-X (Custom America)

Main Contact

Jeremy Lemcke- j.lemcke@customamerica.com - Channel Manager - 360-255-7659

Oscar Alvidrez - o.alvidrez@customamerica.com - Solution Architect - 360-715-2874

Phil Sandborn -p.sanborn@customamerica.com - Product Marketing Manager - 360-715-2889

General Support - support@pos-x.com