Partner/Vendor
API Connect - Resident Portal Employee FAQ
What is API Connect - Resident Portal? API Connect - Resident Portal is a gateway for 3rd party vendor partners to access FullCount's resident information displayed on Resident Portal Our partners will be able to pull resident account balances and ...
Epson Wi-Fi Dongle (OT-WL06)
Objectives What are you trying to accomplish? Enable Wi-Fi functionality on Epson Receipt Printer Prerequisites What do you need in order to accomplish your objectives? Epson Receipt Printer (TM-T88VII) Epson OT-WL06 Wi-Fi dongle Instructions ...
Submit an RMA Form for a Pioneer Terminal
Submit an RMA Form for a Pioneer Terminal Objectives Submit an RMA form for a Pioneer terminal. Prerequisites Serial number of the terminal. Customer's shipping address. Detailed description of the problem with the terminal. Instructions Submit a RMA ...
Axia Payments - Referrals and Support
Axia Payments - Referrals and Support Why External CC terminal? Why Axia? Axia provides customers with PAX or Ingenico external CC terminals. These terminals are secure, point to point encrypted devices. This security significantly limits the scope ...
Create an Incident in Statuspage
Create an Incident in Statuspage Log in at https://manage.statuspage.io Click on Incidents on the left side Under Incidents, go to the Open sub-menu and click Create Incident On the Create Incident screen, click Apply template in the top right corner ...
Update Epson E04 Network Adapter Firmware
Update Epson E04 Network Adapter Firmware Objectives Update firmware for the Epson E04 network adapter. Prerequisites E04 printer plugged into a network. PC that can access the Epson WebConfig utility. UBEFlash program (FW 1.28 link) Instructions 1. ...
Assemble Partner Tech Alfred AD-215 floor stand
Assemble Partner Tech Alfred AD-215 floor stand Removing the Printer Assuming the Counter Top stand has the power strip and printer already installed, you will need to remove the printer from the Counter Top Stand for this process. The entire printer ...
Hardware Procurement Process
Hardware Procurement Process Procurement: New or additional hardware request require a signed work order unless arrangements are made with sales prior to placing the order. When operations receives a request for new/add'l hardware they will ...
Approve PCC Requests
Approve PCC Requests Click on Manage Request in Email Log in to PointClickCare Developer Portal. Under Existing Apps, find FullCount, then Integrations. Select Pending Requests. Find the correct request and click Approve. Click Approve on the next ...
Employee Integration Interface
Employee Integration Interface FullCount's employee interface consists of a csv file hosted on an SFTP server by the community. (See this article for more information on SFTP servers) This file will contain a list of all employees the community ...
Configure a Static IP Address for a 7.3.0+ Device
Configure a Static IP Address for a 7.3.0+ Device **Note: This article assumes that a network connection has already been established. 1. Plug in a USB keyboard. Press the Windows (Super/Meta) key to launch the Start menu and touch the network icon ...
Partner Tech tablet battery latch issue
Partner Tech tablet battery latch issue The Problem It is not uncommon for customers to have problems with seating the battery properly into their Partner Tech M3W rugged tablet; it is arguably a design flaw. When a customer reports symptoms such as ...
Vitals Billing Month-End Close Process and Error Troubleshooting
Vitals Billing Month-End Close Process and Error Troubleshooting Vitals Billing System Vitals and FullCount have the ability to have billing files sent directly to the Vitals. FullCount will generate an XML billing file that will be able to be sent ...
Boot Partner Tech M3W tablet from USB
Boot Partner Tech M3W tablet from USB Objectives Boot a Partner Tech M3W tablet from a USB device such as a thumb drive in order to install a new operating system. Prerequisites 1. USB keyboard. 2. M3W dock. 3. M3W tablet. 4. Bootable USB device such ...
Boot Pioneer Cyprus Terminals from USB
Boot Pioneer Cyprus Terminals from USB Objectives Boot a Cyprus terminal from a USB device such as a thumb drive in order to install a new operating system. Prerequisites 1. USB keyboard. 2. Cyprus terminal. 3. Bootable USB device such as a thumb ...
Boot Partner Tech A7 from USB
Boot Partner Tech A7 from USB Prerequisites 1. USB keyboard. 2. Partner Tech A7. 3. Bootable USB device such as a thumb drive with an OS image 7.X.X installer. Instructions 1. Shutdown the terminal. 2. Plug in the USB drive and the keyboard. 3. Power ...
Boot Partner Tech ALFA from USB
Boot Partner Tech ALFA from USB Prerequisites 1. USB keyboard. 2. Partner Tech ALFA. 3. Bootable USB device such as a thumb drive with an OS image 7.X.X installer. Instructions 1. Shutdown the terminal. 2. Plug in the USB drive and the keyboard. 3. ...
API Connect/Customer Portal SSO Email Template
API Connect/Customer Portal SSO Email Template Email Template: Subject: <Community Name> - FullCount <> <Partner> integration Body: Hi <Community Contact>/<Partner> team, We have enabled the <API Connect AND/OR Single-Sign-On> integration between ...
Payroll File Formats
Payroll File Formats Below is a list of payroll file formats currently available in FullCount. Information about what is included in each payroll format is located at J:\FullCount\Documentation\Vendors\Payroll File Format Contents.xlsx. Unless ...
RFIDeas pcProx Reader Reference Sheet
RFIDeas pcProx Reader Reference Sheet Reader SKU "Nano" Version SKU Supported Prox Card Technology List of supported cards Configureable? What can be read from card Additional Notes RDR-80031BKU (Replaces RDR-80081AKU) N/A Full support for both 125 ...
FullCount Hardware Spec Sheets
FullCount Hardware Spec Sheets Manufacturer spec sheets for all FullCount hardware can be found on the J: Drive by copying and pasting the link below in your local File Explorer. The list that follows shows the name of each device's file and a link ...
365 Retail Markets Info Page
365 Retail Markets Info Page Last Updated: September 2025 HQ Address: 1743 Maplelawn Rd, Troy, MI 48084 Human Resources contacts: HR@365rm.com Rachel Trimble <rachel.trimble@365rm.com> Brandi Kesner <Brandi.Kesner@365rm.com> Mental health ...
Adding Carriage Return to Honeywell Voyager 1470G Area Imaging Scanner
Adding Carriage Return to Honeywell Voyager 1470G Area Imaging Scanner Objectives Add Carriage Return to Honeywell Voyager 1470G Area Imaging Scanner Prerequisites Honeywell Voyager 1470G Area Imaging Scanner Instructions Scan the attached barcode to ...
Configure Partner Tech Counter Top Stand Barcode Scanner
Configure Partner Tech Counter Top Stand Barcode Scanner Scan the barcode below to configure a carriage return for the barcode scanner installed on the Partner Tech Counter Top stand.
Known bugs in Epson E0X Network Adaptor firmware
Known bugs in Epson E0X Network Adaptor firmware Firmware Version Affected Observed Symptom Associated Redmine Task Fix? 1.04 - 1.06 The default gateway is reset to 0.0.0.0 unexpectedly. #7369 Update the firmware to the latest version. ...
FullCount Hardware Information - Vendor Part Numbers
FullCount Hardware Information - Vendor Part Numbers Lang Technologies, Inc. DBA FullCount ScanSource Account number is 1000020733. ID Common Name Vendor Manufacturer Vendor Part Number(s) Vendor Description Lead Time/shipping notes Other Notes 1 ...
Fiserv CardPointe Payments - Referrals and Support
Fiserv CardPointe Payments - Referrals and Support Why 3rd Party Payment Solution provider? Why Fiserv? Fiserv CardPointe provides customers with a payments solution, including credit card terminals, that is integrated with FullCount. The payment ...
Epson TM P80II Wireless Portable Printer Set Up
Epson TM P80II Wireless Portable Printer Set Up Prerequisites: Community wireless/network information needed for the printer. Device with QR code scanning capabilities Epson TM Utility App (Optional, but suggested) YouTube Video Tutorial: ...
Hardware Vendor Contacts and Ordering Processes
Hardware Vendor Contacts and Ordering Processes ScanSource Main Contact: Logan Garner - Account Manager - logan.garner@scansource.com - Mobile/Direct: 706-372-3144 | Office: 864-286-4463 (backup) Bonner Wadsworth - Account Manager - ...
Partner Tech RMA Process
Partner Tech RMA Process Objectives Submit an RMA request with PartnerTech Prerequisites Device Part Number Device Serial Number Community Contact Information Detailed Description of Issue Instructions RMA requests can be sent via email to PT ...
API Connect - Resident Portal Customer FAQ
API Connect - Resident Portal Customer FAQ What is API Connect - Resident Portal? API Connect - Resident Portal is FullCount's read-only API suite for sharing real-time meal and charge account balances and transactions. The data included is identical ...
Submit POS-X for RMA
Submit POS-X for RMA This article will show how to submit a POS-X CPU or Ion 8 Tablet for repair. 1. Open up your browser and go to https://www.pos-x.com/support/#rma 2. Under the Support and Repair Requests heading, click the Support Request Form. ...
Set Static IP Address on Wired Devices for OS Image 7.2.X
Set Static IP Address on Wired Devices for OS Image 7.2.X Objectives Set a static IP on a device that has a wired (Ethernet) interface. Prerequisites Wired device Keyboard Monitor/display Instructions Plug in keyboard and if necessary, display into ...
Set Static IP and Network Settings on DLI Tablets with OS Image 6.0.0
Set Static IP and Network Settings on DLI Tablets with OS Image 6.0.0 Objectives Set wireless and wired network settings on DLI tablets. Prerequisites DLI Tablet USB Keyboard Network information Static IP for Wireless connection Static IP for Wired ...
myUnity Integration Screening questions for Inquirers/Prospects/Customers
myUnity Integration Screening questions for Inquirers/Prospects/Customers Questions Instructions 1. Are you currently using myUnity? Yes Proceed to question 2. No Have signed contract and in process of implementing? If yes, what is timeframe for ...
Boot DT315CT from a USB Drive
Boot DT315CT from a USB Drive Objectives Boot a DT Research DT315CT from a USB drive. Prerequisites DT Research DT315CT tablet. Docking station with AC adapter. USB keyboard. Instructions Plug the AC adapter into port on the back of the docking ...
Wellzesta SSO
Wellzesta SSO Single Sign On is now available for Wellzesta customers to utilize. Customer Mapping The mapping process is done with the combination of email, first name, last name, and phone number. FullCount Requirements Customers will have the ...
Set Static IP on Axia Terminals
Set Static IP on Axia Terminals To display the network information of a Axia Terminal key in the following sequence. “Yellow – 4 – 7” Select F2 to modify or F3 to test. Modifying (After selecting F2) Press 0 for DHCP or 1 for Static (Can also arrow ...
FullCount Back Office integration with Trinity Health
FullCount Back Office integration with Trinity Health Documentation created by Trinity Health (Lori McMichael) and distributed to Trinity Health users. This has been provided to FullCount for reference purposes: Document 1: On Monday, Sept 16, 2019, ...
Vitals Billing System Documentation
Vitals Billing System Documentation Here is a screen shot showing Vitals' new (as of 10/2019) transactions import template. The user selects a template which basically starts them off with a spreadsheet with only column headings. Then the use would ...
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