Create an Incident in Statuspage

1. Log in at https://manage.statuspage.io
2. Click on Incidents on the left side
3. Under Incidents, go to the Open sub-menu and click Create Incident
4. On the Create Incident screen, click Apply template in the top right corner
5. Scroll through the incidents templates until you find the FullCount group. Click Incident Reported
6. A message has been populated. Edit the message to only contain the affected applications
7. Scroll down to Components Affected. Click the FullCount drop-down and select the appropriate applications related to the outage
8. Scroll down to Notifications. Decide whether subscribers should receive email communication containing the Incident message
9. Scroll down to Long Running Inicdent Reminders. Leave that checkmarked.
10. Click Create at thte bottom.

Communication Templates

Investigating

Dear Valued Partner,

FullCount has received reports of service issues on the following application(s):

- Touchscreen

- Back Office

- Self Service

- Engage

We are currently investigating and will provide an update as soon as possible. Please check https://status.365retailmarkets.com/ for periodic updates. We apologize for this inconvenience and appreciate your patience.

Thank you,

FullCount

Continued Investigation

Dear Valued Partner,

Our investigation into the issue is ongoing. We apologize for any disrupted service.

Continue visiting https://status.365retailmarkets.com/ for the latest information.

Your patience is greatly appreciated.

Thank you,

FullCount

Resolved

Dear Valued Partner,

All FullCount systems are now operational. Please contact FullCount Support (support@fullcount.net, 800-289-9636) if you have any questions or see any further issues.

We apologize again for this inconvenience and truly appreciate your partnership and patience.

Thank you,

FullCount