Partner Tech RMA Process

Partner Tech RMA Process

Partner Tech RMA Process

Objectives

Submit an RMA request with PartnerTech

Prerequisites

  • Device Part Number
  • Device Serial Number
  • Community Contact Information
  • Detailed Description of Issue

Instructions

RMA requests can be sent via email to PT Support, or via a web form

PT Support: Support@partnertechcorp.com - 1-949-598-1888

Webform Link: https://www.partnertechcorp.com/us/repair-center/

Per their support team:

We require the serial number, detailed problem description and return shipping instructions.

For in warranty repair, the customer is responsible for the shipping to our repair depot. We cover the repair costs and return shipping.

 

If submitting the RMA request for the customer please send the following email template (edited with the correct information) to support@partnertechcorp.com

 

We need to submit an RMA on behalf of one of our clients. Please see the information below.

  • Client Name: [Contact Name]
  • Company Name: [Community Name]
  • Country: USA
  • Zip Code: [Zip]
  • Shipping Address: [Address]
  • Email: [Customer's Email]
  • Phone Number: [Customer's Phone]
  • Product Category: Mobile POS
  • Product Type: [M3W-2-A for tablets]
  • Serial Number: [Device Serial Number]
  • Description of Failure: [Detailed Description of the issue]

Customer Follow-up

After an email has been sent with the above information to Support@partnertechcorp.com, you will receive an email from a PartnerTech rep who will provide a pdf for the RMA request. This pdf will have the RMA number for this request and the address to which the customer will need to ship the tablet to. Provide the pdf to the customer and recommend that they print off the pdf to be sent with the tablet.

Email Template:

Hello,

Please see the attached pdf for your RMA request, you will need to print this off and enclose with the tablet when you send it back for repair. This return slip has the RMA No: for this request, the address to send to and some instructions to review. Below is your RMA No: and the shipping address, let me know if you have any questions.

RMA No:

Address:

1255 N. Patt Street

Anaheim, CA 92801

Thanks,


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