Support
"This Connection is Untrusted"/"Warning: Potential Security Risk" error message
"This Connection is Untrusted"/"Warning: Potential Security Risk" error message What does the error message look like on screen? What does the error message mean? Generally speaking, this error is the device/browser telling that you it cannot confirm ...
Monthly Customer Follow Up process
Monthly Customer Follow Up process Create new folder for current month under J:\FullCount\Documentation\Support\Customer Follow-Up. Copy Template_Master.xlsx to new folder and rename. Query Tracker notes from last 30 days Open SQL Developer and ...
BIOS Settings for Pioneer Cyprus Terminals
BIOS Settings for Pioneer Cyprus Terminals There are several BIOS settings that are required in order for a Pioneer Cyprus terminal to work correctly. Specifically: UEFI Boot must be set to Enabled. Boot Option #1 must be set to UEFI OS (P0: SATA ...
Reports
Reports All reports in the system have been categorized into one of the categories below based on where it most fits in. Some reports might fit into more than one category, but the one selected meets its primary purpose. Billing (Post-Month End ...
Printing Process for Terminals and Tablets
Printing Process for Terminals and Tablets The diagram below show how the process for printing receipts or requistions from a terminal or tablet to a kitchen printer or terminal works. This applies to (at least) OS image version 3 - 5.x.x on Acer, ...
Print Error Handler
Print Error Handler Print error handling was created and designed to give FullCount Support a better look into printing errors that occur after-the-fact. It was first introduced in OS image version 7.3.0 and is available for all devices. Ideally we ...
Process Mode
Process Mode Process mode allows communities to set up a processing order to take multiple orders at one time in sequence. Then each group of orders can be processed at once by being sent to the kitchen and closed. This is typically used in a ...
Change Community Meal Plans - Different Type of Plan
Change Community Meal Plans - Different Type of Plan Objectives Successfully change meal plans from one type of plan to another. For example, community is switching from a meal plan to declining dollar. Prerequisites Access to fc_obj_owner user on ...
Warn User on Modes
Warn User on Modes Two Options for Warning - Sign-In, New Order If you do not want users to be warned about other modes, set Check Other Modes When Logged In Under Current to ‘No’. If you do not want the mode to be warned to users, set Warn User to ...
Set Wireless Static IP and Network Settings on Tablets Using RADIUS Network Settings
Set Wireless Static IP and Network Settings on Tablets Using RADIUS Network Settings Objectives Set wireless network settings on tablets that use RADIUS Authentication. Prerequisites Tablet USB Keyboard Network information Static IP for Wireless ...
Identify IP Address Conflicts
Identify IP Address Conflicts Objectives Discover possible IP conflicts on a customer's network Prerequisites Terminal is powered on Terminal is configured to use a static IP address. Link and activity lights on terminal network port are on. SSH ...
Cleaning Thermal Head on Epson Receipt Printer
Cleaning Thermal Head on Epson Receipt Printer This article refers to the Epson TM88V thermal receipt printers. This will be the same for both the stand-alone network receipt printer, and the built in all in one printer. A dirty Thermal Head on a ...
Known Issues with DHCP and IP Configuration Requirements
Known Issues with DHCP and IP Configuration Requirements DHCP has problems on OS image versions 3 through 5.X.X. It is required on these image versions to use static IP addresses or re-image the device with version 6.0.0 or higher if DHCP is required ...
Print Server Troubleshooting Guide
Print Server Troubleshooting Guide After receiving an alert notification of “Unable to Process Online Order – Print Server is Down” or a customer calls stating Samsung tablets are failing to print please follow the following steps: Request a ...
Obtain Logs From an Android Device
Obtain Logs From an Android Device Prerequisites A registered Android device with the FullCount Terminal app installed Teamviewer QuickSupport app installed on the tablet Send a Log Report 1. Open the Support Drawer (press the Back button repeatedly ...
Booting from USB and Installing OS Images on Legacy Hardware
Booting from USB and Installing OS Images on Legacy Hardware Introduction This article provides links to instructions on how to boot from USB and install OS images on old hardware that is no longer actively sold by FullCount. This page will be ...
Epson Spare In The Air Process
Epson Spare In The Air Process All Epson U220B printers sold through FullCount come with a 2 year Spare in The Air warranty. This is simply an advanced replacement warranty for the customer where if there is a defective printer, Epson will ship a ...
Advanced Terminal Cheatsheet
Advanced Terminal Cheatsheet Task Command/Instruction Reveal all boots in the journal: journalctl --list-boots Display print logs: Since a specific time journalctl --since 'YYYY-MM-DD HH:MM:SS' -t ts.sh Since the last boot journalctl -b -t ts.sh End ...
Check Filesystems on a Terminal
Check Filesystems on a Terminal Objectives Determine if a filesystem check is necessary. Determine which filesystem needs to be checked. Determine which OS image version is installed on the terminal. Run appropriate commands to check filesystem(s). ...
Setting static IP address for wired network interface on a tablet with OS Image 5.X.X
Setting static IP address for wired network interface on a tablet with OS Image 5.X.X Objectives Set a static IP address for wired network interface on a tablet Prerequisites DT Research Tablet that is already set up and just needs a static IP for ...
Printing Supplies Information
Printing Supplies Information Receipt Printer (Terminals and Network Receipt Printer) Paper Size: 3 1/8” x 230’, White Thermal Paper Supplier - OfficeDepot Item #: 109282 Mobile Receipt Printer (P80II, Small Form Factor Printer ONLY) Paper Size: 3 ...
HTML code to adjust text fields in the Back Office for FullCount Engage
HTML code to adjust text fields in the Back Office for FullCount Engage HTML Code Use Case <p style="font-size:desired font sizepx">desired text here</p> Adjust font size <strong>desired text here</strong> Bold text <u>desired text here</u> Underline ...
Item Limit on Menus (Self-Service & Online Ordering)
Item Limit on Menus (Self-Service & Online Ordering) Item Limit on Menus Menus can now limit how many items can be selected per seat when ordering through Self- Service and through Online Ordering. The item limit will apply to every item under a ...
Navigator App Version 1 (SS & Retail) Oct 2025
Navigator App Version 1 (SS & Retail) Oct 2025 The idea of a navigator app to easily switch between applications without having to change device roles has been discussed for some time. The first version of this is now available, and allows navigation ...
iPad - Configuration/End User Setup/Troubleshoot Registration
iPad - Configuration/End User Setup/Troubleshoot Registration FullCount POS iPad setup Approved Models Any model of iPad with iOS 15.1 or newer is compatible. In general, this only excludes iPads that were released prior to 2014. The latest version ...
Service Period Maximum Checks Per Customer
Service Period Maximum Checks Per Customer A new validation has been added to prevent customers from exceeding their allowed number of meals within a Service Period. At the request of Meridian College, communities can now configure limits for each ...
Self-Service Mode
Self-Service Mode How Self-Service Mode Works Self-service mode is a stripped-down version of the application. When the application starts, it prompts the user to sign-in. This can be done by signing in with a number or swiping a card. A message on ...
How to Create and Send System Notifications Through MailChimp
How to Create and Send System Notifications Through MailChimp 1. Log into Mailchimp. 2. Click Campaigns 3. Under Current Audience, select the desired audience from the drop down. These lists should be maintained on a monthly or quarterly (newsletter) ...
Troubleshoot Terminal Not Registered Error Message
Troubleshoot Terminal Not Registered Error Message Objectives Troubleshoot situation where customer calls to say they have received a message on the terminal of ‘Your terminal is not currently registered with FullCount. Please contact FullCount to ...
Turn Off Elo Touchscreen Beep
Turn Off Elo Touchscreen Beep Objectives 1. Turn off beeping on Elo touchscreen presses. Prerequisites 1. Remote Connection to affected terminal(s). Instructions 1. Navigate to the folder containing the configuration program. # cd /etc/opt/elo-usb/ ...
Newsletter Guide using Mailchimp
Newsletter Guide using Mailchimp Link to document on the J drive: J:\FullCount\Documentation\Support\Mailchimp Newsletter Instructions Before the Newsletter… Get ideas for article topics by checking monthly release notes/attending monthly release ...
FullCount Application Tiles
FullCount Application Tiles Description of the various FullCount applications, both native to iOS/Android, and PWA (Progressive Web App). With the roll-out of native FullCount applications on iOS & Android, it will be crucial to easily distinguish ...
Device Warranty Information
Device Warranty Information Device Standard Warranty Buy Up Options Pioneer Terminal 3 Year Advanced Replacement None PT Tablet 2 year Depot Can buy additional years and/or upgrade to advanced replacement (in any combination) for up to 3 years PT ...
Guide to 7.4.0 Printing Changes
Introduction All terminals printing is done via SSH. 7.4.0 is the first image version FullCount has released with different SSH keys from the previous version(s) and disallows the use of older weaker keys. This was done in an effort to fortify the ...