FullCount Support Drawer User Guide

OS Image 7.4.0 includes a FullCount Support Drawer feature.

1. To open the drawer, touch-drag from the right-hand side of the screen to the left. If the device isn't a touchscreen, enable a mouse cursor by plugging in a keyboard and pressing Alt+M; open the drawer with Ctrl+Shift+Z. At the top of the drawer you can see FullCount Support's contact information along with the device's serial number.

2. To list networking information, touch the Networking Information button.

3. To troubleshoot common network issues, touch the Network Troubleshooting button.

4. The Network Troubleshooting sub-menu contains 5 tests.

• Run Quick Troubleshooter - this test will first check 2 DNS servers and make sure they resolve. Then it sends a ping to the gateway. Next it sends 4 packets to portal.fullcount.net. Finally, it checks the wireless signal strength (if available).
• Run 100 Packet Ping Test - this test sends 100 packets to portal.fullcount.net and displays results. A Green checkmark indicates that the test ran successfully, however that does not mean all packets were successful.
• Run DNS Checker - this test checks to make sure 2 DNS servers can resolve and will display a Green checkmark if both are working. If one is down, a Yellow caution symbol will display along with a warning message. If both are down a Red "X" symbol will display.
• Run Gateway Checker - this test will ping the gateway and also test a ping outbound to portal.fullcount.net
• Run Tracepath - this test will run a tracepath to portal.fullcount.net and display results.

5. To check the status of FullCount services, there is a Green button indicator that displays "All Systems Operational" when Touchscreen, Back Office, Self-Service, and Resident Portal are online and working. This tool is fetching data from our status page at status.365retailmarkets.com. It will display in Yellow when it is briefly fetching the status data. It will display in Red when services are down. Pressing the button will pop-up and list individual service statuses. Closing and opening the drawer will also re-check the services.

6. The Restart Application button will restart the posapp application.

7. To disable or enable the Support Drawer, attach a keyboard and press Ctrl+Shift+D and then restart posapp.

OS Image 7.5.0

OS Image 7.5.0 introduced the enable/disable remote connections button so communities can choose whether or not to allow them to specific devices.

OS Image 8.0.0

OS Image 8.0.0 introduced a Clear Cache button to clear posapp cache and a Mouse Cursor button to enable/disable the mouse cursor.

Printer Status

Pressing the Printer Status button brings up a sub-menu that will list all printers used since the terminal was last powered on. It resets on each reboot.

After printers have been used, open the drawer and a quick self-check will be performed on the printers in the list.

When the check is done, the printers will appear as green or red based on status. This works for both network and terminal printers, however it only checks IP for ping and to make sure the port is open (9100 for network, 22 for SSH terminals). IP conflicts can not be ruled out with these tests.

Clicking on a printer will run the status check again, and report any errors and display them to the user. A button also appears to perform a longer ping test to printers with intermittant issues.