Process Mode

      Process mode allows communities to set up a processing order to take multiple orders at one time in sequence. Then each group of orders can be processed at once by being sent to the kitchen and closed. This is typically used in a scenario where communities want to take a whole day’s worth of orders for a health center at one time. For example, a community goes to each resident’s room in the morning to take their order for breakfast, lunch, and dinner. Instead of needing to write down these orders and then process later in FullCount, the user could use a tablet to take the orders in the resident’s room for the whole day. Then when it is time to process orders for a specific meal, a user goes in and selects to process all the orders for that meal. This processing sends the orders to the kitchen and does a quick split and close.

How Process Mode Works

      Process mode is a simplified version of the application. It is all based on setting up a process via modes. When the application starts, it prompts for a user to sign-in. Once the user is signed in, the system will prompt for the customer on the orders. Once the customer is assigned, the user will enter in items for the first meal/mode. Once they have entered the items, they will press the Next button. If they do not wish to enter in the first meal/mode, they can press the skip button. Once the Next button is pressed, a new order is created for the resident previously assigned. The user will continue this process until all meals/modes are entered and then press the Finish button. This will sign the user out. If the user wishes to start over the entire order process or just a particular meal/mode, they can use the Start Over and Clear buttons. There is also an Admin button which includes additional functionality.

      Once all orders for a particular meal/mode are entered and ready to be processed, a user will go under the Admin button and then Process Orders. Once the Process Orders button is pressed the user will be prompted to select which meal/mode to process. Once selected, the system will do a send order for all open orders for this mode and then do a quick split and close.

How to Set Up Process Mode

Department Set-Up

      Create a department that will be used for processing or use an existing one.

      If setting up a new department set the following:

• Touchscreen (TS) Mode –Process

      Link any menus to the department per normal set-up.

Mode Set-Up

Set up new modes to be used. One mode should be set up per meal time (breakfast, lunch, dinner).

• New Order Dine-In/Out –Dine-Out Only
• New Order Number of Customers – 1
• Auto Ok When Seats are Full – Yes
• Default Item – This may be set to give visual reference to the user about what meal they are entering in. This can also be used for its traditional use of charging for a meal.
• Dine-Out 1 Screen and Requisition Desc – Set to applicable values
• Auto Action From Send Order – Quick Split and Close
• Touchscreen (TS) Mode –Process

Department Process Set-Up

Under Department Processes on the Department detail, link the modes to be used. Set the Order to Process to be the order that users should walk through the orders.

Terminal Set-Up

Set up the terminals that will be using this setting to automatically log into the first mode of the process. This stops users from starting orders in the middle of processing and ignoring earlier modes.