Epson Spare In The Air Process
All Epson U220B printers sold through FullCount come with a
2 year Spare in The Air warranty. This is simply an advanced replacement
warranty for the customer where if there is a defective printer, Epson will
ship a replacement (usually refurbished) 2 day air and the customer will then
place the defective unit back into the packaging that the replacement was
shipped in and Epson will send the customer an email with a pre-paid shipping
label to send it back. If the defective unit is not returned, Epson will bill
the customer for the cost of the printer.
Below, are the steps to invoke the SITA warranty:
- Troubleshoot
printer issues to confirm it is an un-recoverable issue and the warranty
needs to be invoked.
- Confirm
warranty status. This can be done by doing the following:
- Go
to https://epson.com/w/warranty
- Enter
the printer information
- Warranty
status will be displayed.
- FullCount
then needs to inform customer on how to contact EPSON to have replacement
printer sent.
- Customer
needs to call 1-888-377-6644 to begin the process. This is not done by a
FullCount member as the customer owns the hardware and needs to be the
one to call. We can advise if need be.
- The
customer will need to state they want to invoke the SITA warranty for
their U220B printer. The Epson rep will need the full printer number (ex.
TM-U220B-767). The rep may ask for a profile number, but should only need
the serial number to complete the process
- The
Epson rep will ask what is wrong with the printer and may try to help
troubleshoot the issue if they believe the issue is not with the printer.
- Once
EPSON confirms it needs replaced, the Epson rep will gather contact
information and send a prepaid shipping label to the customer via Email
to ship the defective unit back.
- Replacement
printer will ship without cables, ink or paper. The customer will need to
remove those from the defective unit, and ship the defective unit back to
EPSON using the packaging of the replacement printer and the pre-paid
shipping label from the email. If the defective unit is not shipped
within 1 week EPSON will charge the customer for the cost of the
replacement device.
PLEASE SEND THIS FORM EMAIL TO THE CUSTOMER UPON
CONFIRMING WARRANTY STATUS:
[Customer],
After troubleshooting your printer issues, we believe that
it is necessary to invoke the warranty with EPSON to have a replacement printer
sent to you. I have confirmed that the printer [Insert S/N] is currently
covered by the Spare-in-the-Air warranty.
Because you are the owner of the hardware you will need to
contact EPSON to have the replacement printer sent to you. To do this, you will
need to call the EPSON support line at the number below. I have also outlined
the process of the SITA replacement so you can know what to expect:
- Call
888-377-6644 to process your SITA Warranty Claim
- The
EPSON Rep will need to know the following information:
- Printer
Model: U220B-767
- Printer
Serial Number: [Insert S/N]
- Community
Contact Information (shipping address and email address)
- The
EPSON Rep may ask to troubleshoot with you to confirm it needs replaced.
- Once
confirmed replacement is necessary EPSON will send you a replacement
printer with overnight or 2-day air delivery.
- Please
ask for a case number from the EPSON Rep before ending the call.
- EPSON
will also send you an email with instructions for sending the defective
unit back. Please note a few things with the replacement/return process:
- The
replacement printer will not ship with power cables, ethernet cables, ink
ribbon, or paper.
- Please
remove the Ink ribbon and paper from the defective printer and ship it
back to EPSON using the packaging the replacement printer was sent in,
and the pre-paid shipping label provided in the email.
- If
the defective unit is not shipped back within 1 week EPSON may charge you
for the cost of the replacement unit.
If you have any additional questions, or if you need
assistance with invoking this warranty with EPSON please do not hesitate to let
us know.
Thank you,