Systems
Enable Power Button Dialog Prompt on NSG Tablets Running 8.0.0+
Objectives 1. Enable Power Button Dialog prompt that prevents NSG tablet users from accidentally powering off their tablets. Prerequisites 1. An NSG 8 or NSG 10 with OS Image 8.0.0 or higher. 2. A remote connection. Instructions 1. Run the command: # ...
How to Use Cockpit Administration GUI for OS Image 8.0.0+
Objectives Cockpit is a utility for looking at device information as well as changing a variety of settings. FullCount's implementation includes a remote desktop client. This is a brief overview of those features. Prerequisites 1. A remote connection ...
How to Use Magic Wand Manually for Support Teams
Objectives Update devices to latest OS remotely. Prerequisites 1. Remote connection to device. 2. Remove all USB storage devices. Peripheral devices (barcode scanner, RFID Reader etc. are fine). 3. Device name - the device name can usually be derived ...
Device Management - Hardware Tab
Through the Hardware Tab of the device management application, FullCount staff can add hardware without waiting for a member of the development team. To successfully add hardware, users will need to add hardware through the device management ...
Reset Pioneer S-Line BIOS to Defaults
Objectives Reset BIOS to factory default settings. Prerequisites A Pioneer S-Line or M5 terminal. A USB keyboard. Instructions If the terminal is powered on, shut it down and power it off. Connect a USB keyboard to the port on the left-hand side of ...
Server not Found
If Firefox is not able to look up the IP address of the computer it is trying to connect to, it will display an error message that looks like this: There are several potential causes for this problem: IP address conflict on the local network. ...
Use PuTTY to log into a Server or Terminal
Objectives Log into a server or terminal via SSH. Prerequisites A copy of the PuTTY program installed on your computer. Your computer is powered on and connected to the network. Server or terminal is powered on and connected to the network. Username ...
Update Serial Number on Terminal
Objectives Assign serial number to terminal when it is either not assigned or the wrong serial number is assigned. Prerequisites Serial number to assign to machine. SSH access to machine that does not have the correct serial number. Instructions If ...
SSH Tunnel for VMware vSphere Client
Objectives 1. Use VMware vSphere Client to connect to a remote server through an SSH tunnel. Prerequisites 1. Remote connection to a terminal on the customer's network. 2. VMware vSphere Client installed on your computer. 3. VPN connection. 4. root ...
Replace Receipt Printer on Pioneer All In One
1. Tilt the touchscreen upwards to access the receipt printer. 2. Power off the receipt printer. 3. On each side of the base of the terminal, there will be a button. Press both in at the same time to release the cover around the base of the terminal. ...
Touchscreen Loses Calibration
Context Acer or POS-X terminals connected to an ELO touchscreen that have OS image versions 4.2.0 - 4.2.2 and ELO driver version 1.1 or older. Symptoms Touchscreen needs to be calibrated daily or weekly. Terminal beeps when the user touches the ...
Add entry to "/etc/hosts" file
Objectives Add an IP address and hostname to the "/etc/hosts" file on a terminal or tablet. Prerequisites FullCount terminal or tablet. USB keyboard. Instructions Connect the USB keyboard to the terminal or tablet. Power on the terminal or tablet. ...
Configure VMware ESXi Network Settings
Objectives Configure a static IP address, subnet mask, default gateway, and DNS servers for VMware ESXi. Prerequisites Physical acccess to the server. A monitor with a VGA cable (i.e. not DVI, HDMI, or DisplayPort). A USB keyboard. Username and ...
FullCount Database Subversion Repository
Introduction FullCount has leveraged Subversion as a version control tool. In this article, we're focusing on SQL scripts and statements used for implementation of new customers, operational support tasks, and other business critical functions. ...
Booting from USB and Installing OS Images on Current Hardware
Booting from USB and Installing OS Images on Current Hardware Introduction This article provides links to instructions on how to boot from USB and install OS images on new hardware that is currently shipped by FullCount. This page will be updated in ...
Launch PuTTY from Remote Connections Page
Launch PuTTY from Remote Connections Page 1. Copy Copy J:\FullCount\Documentation\Office\Workstations\PuttyUtil folder and contents under C:\ to create template directory for the below steps. 2. Right-click on C:\PuttyUtil\putty_setup.reg and select ...
Restore a Jungle Disk backup on your PC
Restore a Jungle Disk backup on your PC Launch Jungle Disk Workgroup on your PC. Follow along with the setup wizard to get logged in. For the domain, use fullcount Enter the username/password Configure your backups to the disk with your username tied ...
High-Level OS Image Build Process
Check Filesystems on a Terminal that is Stuck During the Boot Process Without Shell Access
Check Filesystems on a Terminal that is Stuck During the Boot Process Without Shell Access Objectives 1. Determine if this article is the correct choice for the present issue. 2. Determine if a filesystem check is necessary. 3. Determine which ...
Easter Egg
Cheatsheet for Terminal OS Image Version 5.0 and Newer
Task Instructions Why am I doing this? Local Remote Switch to Shell: Connect USB keyboard to terminal. Press Control + Alt + F1. At the login: prompt, type root and press Enter. At the Password: prompt, type #FullCount#Support# and press Enter. ...
Email Distribution Groups
Email Distribution Groups The table belows contains a list of email distribution groups and the intended purpose for each group. Legend Column Explantion Address The address used to send email to the group. Internal Please do not share with ...
How to Assign Static IP Remotely on 7.3.0 Devices
How to Assign Static IP Remotely on 7.3.0 Devices Objectives Use Network Manager's command-line tools to configure network interfaces. Prerequisites 1. SSH connection to remote device 2. IP addressing information (IP, Gateway, DNS, SSID [if ...
Quick Start Configure 7.3.0+ Device With Wireless Network
Quick Start Configure 7.3.0+ Device With Wireless Network This article contains two different methods of accomplishing the same task - configuring your POS with a wireless network connection. The first set of instructions, Taskbar Icon, is the ...
Set up SSH Authentication Agent
Set up SSH Authentication Agent Objectives Create a batch file to automatically launch Pageant whenever you log into your computer. Convert openSSH keys into PuTTY's private key file format. Load private keys into Pageant's keyring. Prerequisites ...
What's New in OS Version 7.4.X
What's New in OS Version 7.4.X Changes to terminals printing The Support Drawer New SSH keys The Terminals key will no longer work with any device on OS image 7.4.0 or later. A new key, Terminals - Ed25519, will have to be loaded into Pageant to ...
Copy Certificates to Filesystems for Enterprise Networks on OS Image 7.3.1+
Copy Certificates to Filesystems for Enterprise Networks on OS Image 7.3.1+ Objectives Copy security certificates to a FullCount filesystem so Network Manager can load them and gain network access. Prerequisites Keyboard (possibly mouse if KDS/Print ...
Quick Start Use nmtui to Configure Network Interfaces on OS Image 7.3.1+
Quick Start Use nmtui to Configure Network Interfaces on OS Image 7.3.1+ Objectives Use Network Manager's text user interface to configure network interfaces. Prerequisites Device Keyboard Networking information Instructions 1. Switch to shell by ...
Network Protocols and Port Numbers for FullCount Devices
Network Protocols and Port Numbers for FullCount Devices The tables below contain network protocols, port numbers, and a brief description of the purpose of each protocol. Network traffic is initiated from the origin to the destination. Terminals ...
How To Use Magic Wand on OS Image Version 7.5.0+
How To Use Magic Wand on OS Image Version 7.5.0+ Objectives Update FullCount OS Images to newer versions via Magic Wand. Prerequisites 1. FullCount Device with OS Image 7.5.0+ 2. A new update available 3. Device Management configured to Allow OS ...
How Magic Wand Works
How Magic Wand Works On boot and if enabled in the fullcount config file, the fullcount-checkforupdates.service runs update_checker.sh, which pulls down the latest current_release file and updateos.sh script. update_checker.sh checks whether ...
Set up a New Developer Machine
Set up a New Developer Machine Objectives Set up a Development environment for FullCount Developer from a clean Windows OS installation, after General FullCount tools and software has been added. Outline installation guidelines and additional setup ...
How to Use Ansible to Deploy Applications on Remote Servers
How to Use Ansible to Deploy Applications on Remote Servers Objectives Use ansible to deploy applications on remote servers. Prerequisites A VPN account. A VPN client installed on your computer. An ssh client installed on your computer. An ssh ...
How To Manually Update with Magic Wand (for Systems Team members only)
How To Manually Update with Magic Wand (for Systems Team members only) Objectives Document instructions for a sysadmin to manually udpate terminals in the field. Prerequisites Device with remote connection Update Available finaldeps.zip listed in ...
FullCount OS Image Versions
FullCount OS Image Versions Overview The primary method for installing software on FullCount terminals, tablets and virtual machines is a disk image that contains the operating system, applications, and all of their configuration settings. We refer ...
Remote Server Decommission Process
Remote Server Decommission Process The purpose of this document is to track the process for decommissioning a FullCount remote server as part of the transition for the client to be centrally hosted or if the client is leaving FullCount. The first ...
Create a Local DNS Record
Create a Local DNS Record Overview Each FullCount customer has a unique hostname on the fullcountapp.net domain that they use to access the Touchscreen and Back Office applications. FullCount terminals use the local DNS server to translate this ...
Install PuTTY SSH Client
Install PuTTY SSH Client Objectives Install PuTTY SSH client on your computer. Prerequisites A computer A web browser An Internet connection Instructions Open a web browser, and click on the following link: ...
Configure A Tomcat Instance to Use A Specific Version of Tomcat
Configure A Tomcat Instance to Use A Specific Version of Tomcat Objectives 1. Configure a Tomcat instance to use a specific version of Tomcat. Prerequisites 1. Administrative privileges on the tomcat server that you would like to change. Instructions ...
Configure A Tomcat Instance to Use A Specific Version of the JDK
Configure A Tomcat Instance to Use A Specific Version of the JDK Objectives Configure a Tomcat instance to use a specific version of the JDK. Prerequisites Administrative privileges on the tomcat server that you would like to change. Instructions 1. ...
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