Systems
Enable Power Button Dialog Prompt on NSG Tablets Running 8.0.0+
Objectives 1. Enable Power Button Dialog prompt that prevents NSG tablet users from accidentally powering off their tablets. Prerequisites 1. An NSG 8 or NSG 10 with OS Image 8.0.0 or higher. 2. A remote connection. Instructions 1. Run the command: # ...
Launch PuTTY from Remote Connections Page
Launch PuTTY from Remote Connections Page 1. Copy Copy J:\FullCount\Documentation\Office\Workstations\PuttyUtil folder and contents under C:\ to create template directory for the below steps. 2. Right-click on C:\PuttyUtil\putty_setup.reg and select ...
Restore a Jungle Disk backup on your PC
Restore a Jungle Disk backup on your PC Launch Jungle Disk Workgroup on your PC. Follow along with the setup wizard to get logged in. For the domain, use fullcount Enter the username/password Configure your backups to the disk with your username tied ...
High-Level OS Image Build Process
Check Filesystems on a Terminal that is Stuck During the Boot Process Without Shell Access
Check Filesystems on a Terminal that is Stuck During the Boot Process Without Shell Access Objectives 1. Determine if this article is the correct choice for the present issue. 2. Determine if a filesystem check is necessary. 3. Determine which ...
Easter Egg
Cheatsheet for Terminal OS Image Version 5.0 and Newer
Task Instructions Why am I doing this? Local Remote Switch to Shell: Connect USB keyboard to terminal. Press Control + Alt + F1. At the login: prompt, type root and press Enter. At the Password: prompt, type #FullCount#Support# and press Enter. ...
Email Distribution Groups
Email Distribution Groups The table belows contains a list of email distribution groups and the intended purpose for each group. Legend Column Explantion Address The address used to send email to the group. Internal Please do not share with ...
How to Assign Static IP Remotely on 7.3.0 Devices
How to Assign Static IP Remotely on 7.3.0 Devices Objectives Use Network Manager's command-line tools to configure network interfaces. Prerequisites 1. SSH connection to remote device 2. IP addressing information (IP, Gateway, DNS, SSID [if ...
Quick Start Configure 7.3.0+ Device With Wireless Network
Quick Start Configure 7.3.0+ Device With Wireless Network This article contains two different methods of accomplishing the same task - configuring your POS with a wireless network connection. The first set of instructions, Taskbar Icon, is the ...
Set up SSH Authentication Agent
Set up SSH Authentication Agent Objectives Create a batch file to automatically launch Pageant whenever you log into your computer. Convert openSSH keys into PuTTY's private key file format. Load private keys into Pageant's keyring. Prerequisites ...
What's New in OS Version 7.4.X
What's New in OS Version 7.4.X Changes to terminals printing The Support Drawer New SSH keys The Terminals key will no longer work with any device on OS image 7.4.0 or later. A new key, Terminals - Ed25519, will have to be loaded into Pageant to ...
Copy Certificates to Filesystems for Enterprise Networks on OS Image 7.3.1+
Copy Certificates to Filesystems for Enterprise Networks on OS Image 7.3.1+ Objectives Copy security certificates to a FullCount filesystem so Network Manager can load them and gain network access. Prerequisites Keyboard (possibly mouse if KDS/Print ...
Quick Start Use nmtui to Configure Network Interfaces on OS Image 7.3.1+
Quick Start Use nmtui to Configure Network Interfaces on OS Image 7.3.1+ Objectives Use Network Manager's text user interface to configure network interfaces. Prerequisites Device Keyboard Networking information Instructions 1. Switch to shell by ...
Network Protocols and Port Numbers for FullCount Devices
Network Protocols and Port Numbers for FullCount Devices The tables below contain network protocols, port numbers, and a brief description of the purpose of each protocol. Network traffic is initiated from the origin to the destination. Terminals ...
How To Use Magic Wand on OS Image Version 7.5.0+
How To Use Magic Wand on OS Image Version 7.5.0+ Objectives Update FullCount OS Images to newer versions via Magic Wand. Prerequisites 1. FullCount Device with OS Image 7.5.0+ 2. A new update available 3. Device Management configured to Allow OS ...
How Magic Wand Works
How Magic Wand Works On boot and if enabled in the fullcount config file, the fullcount-checkforupdates.service runs update_checker.sh, which pulls down the latest current_release file and updateos.sh script. update_checker.sh checks whether ...
Set up a New Developer Machine
Set up a New Developer Machine Objectives Set up a Development environment for FullCount Developer from a clean Windows OS installation, after General FullCount tools and software has been added. Outline installation guidelines and additional setup ...
How to Use Ansible to Deploy Applications on Remote Servers
How to Use Ansible to Deploy Applications on Remote Servers Objectives Use ansible to deploy applications on remote servers. Prerequisites A VPN account. A VPN client installed on your computer. An ssh client installed on your computer. An ssh ...
How To Manually Update with Magic Wand (for Systems Team members only)
How To Manually Update with Magic Wand (for Systems Team members only) Objectives Document instructions for a sysadmin to manually udpate terminals in the field. Prerequisites Device with remote connection Update Available finaldeps.zip listed in ...
FullCount OS Image Versions
FullCount OS Image Versions Overview The primary method for installing software on FullCount terminals, tablets and virtual machines is a disk image that contains the operating system, applications, and all of their configuration settings. We refer ...
Remote Server Decommission Process
Remote Server Decommission Process The purpose of this document is to track the process for decommissioning a FullCount remote server as part of the transition for the client to be centrally hosted or if the client is leaving FullCount. The first ...
Create a Local DNS Record
Create a Local DNS Record Overview Each FullCount customer has a unique hostname on the fullcountapp.net domain that they use to access the Touchscreen and Back Office applications. FullCount terminals use the local DNS server to translate this ...
Install PuTTY SSH Client
Install PuTTY SSH Client Objectives Install PuTTY SSH client on your computer. Prerequisites A computer A web browser An Internet connection Instructions Open a web browser, and click on the following link: ...
Configure A Tomcat Instance to Use A Specific Version of Tomcat
Configure A Tomcat Instance to Use A Specific Version of Tomcat Objectives 1. Configure a Tomcat instance to use a specific version of Tomcat. Prerequisites 1. Administrative privileges on the tomcat server that you would like to change. Instructions ...
Configure A Tomcat Instance to Use A Specific Version of the JDK
Configure A Tomcat Instance to Use A Specific Version of the JDK Objectives Configure a Tomcat instance to use a specific version of the JDK. Prerequisites Administrative privileges on the tomcat server that you would like to change. Instructions 1. ...
Workflow for Systems Tasks
Workflow for Systems Tasks Overview Create a new Tracker task. Check out a working copy. Create a new branch. Make changes within the branch in your working copy. Test your changes. Fix problems discovered during testing. Commit your changes to the ...
How to Create a FullCount USB Installer
How to Create a FullCount USB Installer Objectives Create a FullCount software USB installer. Prerequisites USB flash drive formatted to FAT32 A FullCount image USBWriter software Instructions Insert a FAT32-formatted USB flash drive into a computer. ...
Reset Database on Lab Remote Server Virtual Machines
Reset Database on Lab Remote Server Virtual Machines Objectives Delete existing data in a database on a lab VM (i.e. drop all objects in application schema). Import data from a database backup/export on a lab VM. Prerequisites SSH access to a lab ...
Disable Mixed Content Blocking
Disable Mixed Content Blocking Introduction A new security feature called "mixed content blocking" was added to Firefox in version 23. This feature causes problems with the touchscreen application, and needs to be disabled. Instructions Start ...
Tablet Sets Hardware Clock to Incorrect Time
Tablet Sets Hardware Clock to Incorrect Time Context DLI and DT Research tablets running OS image 5.0.4 - 5.3.4. Symptoms System time is off by 5-8 hours. Diagnosis Confirm that the problem occurs on a tablet running OS image version 5.0.4 - 5.3.4. # ...
Firefox Can't Connect Securely to portal.fullcount.net
Firefox Can't Connect Securely to portal.fullcount.net If a terminal receives the below message: This means that this particular terminal is running an old version of Firefox (2.0 or older). This is received because SSLV3 is no longer enabled. ...
FortiClient 6.0 SSL VPN Installation
FortiClient 6.0 SSL VPN installation Navigate to J:\FullCount\Software\VPN\FortiClient and execute FortiClientOnlineInstaller_6.0.0.exe file. Accept terms and click Next Make sure only ‘Secure Remote Access’ is selected and click Next Click Next ...
Calibrate a Touchscreen
Calibrate a Touchscreen Objectives Reduce the difference between the location that the user touchs on the screen and the location where the application registers a touch event. Prerequisites A FullCount terminal with a touchscreen monitor. Power ...
Overview of Deployment Process for Remote Servers
Overview of Deployment Process for Remote Servers Introduction The process for updating the Touchscreen and Back Office applications is known as the deployment process. The deployment process is only used for updating applications and databases on ...
Boot Pioneer S-Line from a USB Device
Boot Pioneer S-Line from a USB Device Objectives Boot an S-Line terminal from a USB device such as a thumb drive or an external DVD drive. Prerequisites USB keyboard. Pioneer S-Line terminal. Small Phillips screw driver. Bootable USB device such as a ...
On-premise to Cloud-hosted Migration FAQs
On-premise to Cloud-hosted migration FAQs Question Answer How long will this conversion take to complete? The conversion itself will only take 1-2 days during which you can continue to use the system. We will have a ‘blackout’ period in which you can ...
Belmont Village Web Service Set-Up
Belmont Village Web Service Set-Up The following steps should be completed to set up the Sensys integration for Belmont Village communities. Create the following rows in the PROPERTIES table. SENSYS_WEB_SERVICE_SERVER - belpos.belmontvillage.com ...
Scheduled Jobs on Central Servers
Scheduled Jobs on Central Servers Application Description Interval Start Time Duration Comments Menu Cycling Day 3:00 AM Item Countdown Reset Day 3:00 AM Gift Card Expiration Day 3:00 AM Print Queue Cleanup Day 3:00 AM Choice List Cycling Day 3:05 AM ...
Scheduled Jobs on Remote Servers
Scheduled Jobs on Remote Servers The tables below contain descriptions and schedules for regularly scheduled jobs on remote (i.e. at a customer's site) FullCount servers. This article does not apply to central FullCount servers (i.e. fcadmin01, ...
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