Wellzesta SSO

Single Sign On is now available for Wellzesta customers to utilize.

Customer Mapping

The mapping process is done with the combination of email, first name, last name, and phone number.

FullCount Requirements

Customers will have the following to map:

1. Email
2. First Name
3. Last Name
4. Phone Number

Customers can still have shared emails, but it is preferred to have a unique email address.

Wellzesta Requirements

Same as above with a difference of a required unique email and two phone numbers.

Their users have the option of setting home and cell phone numbers. At least one of these will need to match on FullCount’s side.

Emails are required to be unique on Wellzesta’s side. This becomes an issue when we attempt to map a customer that has a shared email address on FullCount’s side. Including first name, last name, and phone number are used to alleviate this issue.

Mapping Process

Mapping is done at varying levels. Each level can map the customer only when exactly one is found.

1. Email
1. Check to see if there is a unique email address shared between Wellzesta and FullCount. If email is unique, the customer is validated.
2. Last Name and Phone Number
1. If email address is not matching or unique, the next check will look for last name and matching/unique phone number.  If email and phone number are unique, customer is validated.
3. First Name
1. Filter step 2 results by first name. This will be the final check for accounts that have a shared email, last name and phone.

The mapping fails if each of the above steps return more than one (or zero) customer. See troubleshooting for workaround.

Troubleshooting

How this Occurs

This error occurs when each of the mapping steps return zero or more than one customer.

Cases

1. No matching information from Wellzesta to desired FullCount customer.
2. A shared FullCount customer email with incorrect name and or phone number.
3. Users with matching information
1. Same full name, email, and phone number. This is an edge case and is unlikely to occur.

The Fix

First check to see if the information that is intended to be mapped between Wellzesta and FullCount are correct.

If the information is correct and still not mapping, then create a temporary mapping between the accounts.

The best way to accomplish this is by utilizing the Wellzesta unique email as the FullCount customer’s email address. Once the link is established the email can be changed back to what it was prior.