Redmine Development Task Workflow - Support and Implementation Data Work
Support Team enters new task in Redmine with a Project of
Support, Tracker of Customer Support, and Assignee of Development. Support will
choose either the Support Data Work or Implementation Data Work template.
A member of the development team will check for new tasks
under the development project as they come in. The team will also review any
tasks under the Development project as part of their weekly code review
meeting.
Upon review of the task, the task will be updated to have
a tracker of Data Work and be assigned to the appropriate project
(Implementations or Support). If known at this time, the task will also be
assigned to a member of the development team.
Once work begins on the task, the status will be set to
In Progress. If the task is still assigned to the development team, the
developer will assign the task to themselves.
If feedback on the task is needed from the author of the
task or from other members of the team during development, the status will be
set to Feedback and assigned to the appropriate party.
Upon completion, the task with be assigned back to their
Author with a status of Feedback. The author will be responsible for any
customer feedback. When the author is done with any follow-up, they will put a
note in Redmine and change the status on the task to be Closed.
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