Redmine Development Task Workflow - Customer Support

Support Team enters new task in Redmine with a Project of Support, Tracker of Customer Support, Assignee of Development, and Customer Support template.

A member of the development team will check for new tasks under the development project as they come in. The team will also review any tasks under the Development project as part of their weekly code review meeting.

Upon review of the task, the task will be assigned to a member of the development team with the status of Assigned.

Once work begins on the task, the status will be set to In Progress.

If feedback on the task is needed from the author of the task or from other members of the team, the status will be set to Feedback and assigned to the appropriate party.

Upon completion, the task with be assigned back to their Author with a status of Feedback. The author will be responsible for any customer feedback. When the author is done with any follow-up, they will put a note in Redmine and change the status on the task to be Closed.

 

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