How long will this conversion take to complete?

The conversion itself will only take 1-2 days during which you can continue to use the system.  We will have a ‘blackout’ period in which you can use the Touchscreen/Back Office applications for normal business operations, however, we ask that you do not make configuration changes via the Back Office (add new items, change prices, etc.) as these may not be picked up during the migration process and you would need to ‘redo’ them in the new environment.

When can we start this process?

We can start the process in the next few weeks.  The first step would be a kickoff call to make sure we have all necessary details for your configuration and determine a timeline for the project.

Has FullCount completed the migration for other customers?

We’ve completed the on-premise to cloud-hosted migration for approximately 50 customers/sites.  Each of these have gone well with very little impact to the customer.

Will we get a new URL for the devices?

Yes, the new URL will be automatically updated for use by the Touchscreen terminals, tablets, etc.  Back Office users will need to use the new URL (i.e. change their bookmark in their browser).

Will the tablets continue to function?

Yes, both rugged and Android tablets will continue to work and will be updated to the new URL.

Will our current configuration settings migrate?

Yes, all current settings will be migrated (assuming no settings are changed during ‘blackout’ period for migration).

Will we retain the same reporting functionality as we have now?

Yes, the reports will be identical to what you have with the on-premise server.

Will we have access to historical data?

Historical transaction detail will not be migrated to the cloud-hosted solution, however, we will keep the on-premise server online and available for approximately 2 months after the migration so you can generate historical reports as needed.  From there, we will archive a backup of the on-premise database in the event you need to access the data in the future for emergency needs (audits, etc.).

What will access look like to the end users?

The application will remain the same as what the end users are currently accessing.  The application will simply be hosted on our cloud infrastructure and accessed via the internet rather than hosted on-premise and accessed via the local network.

Is there a client to be installed for people using the Back Office and/or Touchscreen applications?

Both the Back Office and Touchscreen applications will be hosted on our cloud infrastructure.  The Touchscreen terminals/tablets will automatically point to the cloud-hosted application on the day of the cutover.  The Back Office users will need to use a different URL to access the cloud-hosted application from their workstations (we generally disable the Back Office users that do not require access to the old, on-premise server as part of the migration).

Do our firewall rules need to change?

You likely won’t need to make any changes on your firewall.  In order to access the cloud-hosted application you will need to have outbound access to portal.fullcount.net on ports 80/443 from the terminals/tablets and any workstations used to access the Back Office.